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PROPERTY&CASUALTYGROUP

Property & Casualty claims: fast, fair and factual forensic reports

Property & Casualty claims often require an experience level and a forensic engineering background everyday adjusters aren’t expected to have. But our Property & Casualty Group provides carriers, TPA’s and attorneys with an unprecedented combination: at Guardian Group, forensic construction and engineering expertise meets with extensive claims handling experience. Due to this unique marriage of strengths, you are better able to respond to your claimants, in a timelier fashion and with greater confidence in the temerity of your reports. Often, this results in faster, better resolutions with policy holders, increasing their satisfaction and loyalty by acting quickly and by increasing their understanding of the events, related events, their sequence and their consequence. From our strategically located national offices, we accept and mobilize on files expeditiously, which translates into faster inspection and final report turnarounds. Our experienced personnel assess, consult, and support you on virtually every type of Property & Casualty claim. From water intrusion and fire to catastrophe response and complex system failures, you benefit from our property claims experts’ ability to deploy, pinpoint and analyze issues of cause and origin. Moreover, our Property & Casualty Group often proves to be your most cost-effective approach as our technical claims proficiency eliminates the need to ever adjust your claims twice.

PROPERTY & CASUALTY GROUP

Our claim to fame: more expedient P&C claims reporting

When you are faced with property & casualty claims and you need accurate, timely reports with transparent, cost-effective rates, your property claims consulting is best left in the hands of the recognized P&C engineering experts. With over 26 years of in-depth construction knowledge from our Surety Group, and forensic expertise derived from thousands of construction defect claim files from our Construction Defect Group, our property claims consultants are trained to deliver quicker responses and more thorough inspections. Utilizing third-party meteorological, soil and seismic data, generally accepted engineering principles and our years of claims experience, our reports are beyond reproach, standing on their own merits. We continuously demonstrate our ability to analyze and document damage events and their causes, while providing an expedient, cost-effective service. When you need to supplement in-house personnel and resources, when claims are technically complex and you need answers, rely on Guardian’s forensic claims consulting experience. Whether it is a 1,000-sf residential dwelling with water infiltration and settlement issues or a college campus with over a million square feet of roofing with allegations of wind and hail damage, Guardian’s Property & Casualty Group was engineered to get the job done, on-time and on-budget.

 

COVID-19: PROPERTY INSPECTIONS IN CHALLENGING TIMES

 

How you do achieve your claims handling objectives for efficiency, service and satisfaction in today’s new world? With Guardian’s Property & Casualty Group, whether you continue to rely on our proven, physical on-site engineering inspections, or you take advantage of our engineer-guided inspection options, you can always investigate and resolve claims without delay.

I.  Remote, Insured-Assisted Engineering Investigations (eliminate the need for face-to-face interaction)



1. Our experienced engineering claims team will help you determine if a specific claim is best handled via an in-person, on-site  engineering investigation or if your claim can be most readily resolved utilizing Guardian’s tele-inspection services.

2. A seasoned engineer on our claims team will contact your insured. Just a few questions will verify the insured is ready, willing and able to assist with the investigation. With that, Guardian and your insured will decide if he/she has the right equipment to proceed with scheduling.

3. When the insured has proper, up-to-date, video equipment, we may proceed directly to scheduling. In some cases, we will proceed directly to inspection! When the insured does not have adequate technology, Guardian Group is pleased to be able to loan it out. We ship the tools overnight to your insured, along with clear instructions.

4. At the appointment time, the insured calls the number provided. Guardian’s engineering claims expert will give voice instructions to your insured and walk he/she through the teleconferencing hookup. Guiding your insured through the entire process, our expert will “direct” them in order to obtain the evidence we need.

5. Your report is developed and issued according to standard procedures and within agreed-upon timelines. The report will simply indicate that relevant visual data and documentation was gathered utilizing Guardian’s Remote Insured-Assisted Engineering Investigation method.

II. Responsible, respectful in-person investigations, too



Many of your claims still require the technical precision and documentation that only an in-person, on-site investigation can provide. Whether it’s because the claim requires sophisticated measurements and testing, or the insured is unable to assist… your insureds need to know how we approach on-site inspections and accommodate health and safety concerns today and every day. Between the training we give to our personnel, the systems and technologies we utilize such as drone-based inspections, and the social distancing and other precautionary measures we take, you and your insureds can rest assured that even an in-person investigation will be completed with minimized contact and in the least disruptive manner.

 

For immediate support, contact Clarence.Bolanos@GuardianGroup.com or call 954.703.5580.

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