Covid-19 Response
Property Inspections in Challenging Times: The Guardian Group, Inc. Covid-19 Response
How you do achieve your claims handling objectives for efficiency, service and satisfaction in today’s new world? With Guardian’s Property & Casualty Group, whether you continue to rely on our proven, physical on-site engineering inspections, or you take advantage of our engineer-guided tele-inspection options, you can always investigate and resolve claims without delay.
I. Remote, Insured-Assisted Engineering Investigations (eliminate the need for face-to-face interaction)
1. Our claims team will help you determine if a specific claim is best handled via an in-person, on-site engineering investigation or if your claim can be most readily resolved utilizing Guardian’s tele-inspection services.
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2. An engineer on our claims team will contact your insured. Just a few questions will verify the insured is ready, willing and able to assist with the investigation. With that, Guardian and your insured will decide if he/she has the right equipment to proceed with scheduling.
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3a. When the insured has a proper, up-to-date, video-enabled cell phone, we may proceed directly to scheduling. In some cases, we will proceed directly to inspection!
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3b. When the insured does not have adequate technology, Guardian Group is happy to loan-out and send a sterile phone. We ship the phone overnight to your insured, along with other helpful tools and instructions.
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4. At the appointment time, the insured calls the number provided. Guardian’s engineering claims expert will give voice instructions to your insured and walk he/she through the teleconferencing hookup. Guiding your insured through the entire process, our expert will “direct” them in order to obtain the evidence we need.
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5. Your report is developed and issued according to standard procedures and within agreed-upon timelines. The report will simply indicate that relevant visual data and documentation was gathered utilizing Guardian’s Insured-Assisted Engineering Investigation method.
II. Responsible, respectful in-person investigations, too
Many of your claims still require the technical precision and documentation that only an in-person, on-site investigation can provide. Whether it’s because the claim requires sophisticated measurements and testing, or the insured is unable to assist… your insureds need to know how we approach on-site inspections and accommodate health and safety concerns today and every day. Between the training we give to our personnel, the systems and technologies we utilize such as drone-based inspections, and the social distancing and other precautionary measures we take, you and your insureds can rest assured that even an in-person investigation will be completed with minimized contact and in the least disruptive manner.
For immediate support, contact Clarence.Bolanos@GuardianGroup.com or call 954.295.5227.
